When determining the needs of the clients, the case managers ask a range of questions regarding the health, well-being, informal/formal supports, as well as observing the client’s home environment. The case manager provides the client with information about a variety of services including but not limited to homemaker, adult day service, and an emergency home response system all provided through the IDoA’s Community Care Program (CCP).

The case managers interact with the family members, neighbors, and friends as a means of gathering information to determine eligibility; afterward develops an appropriate tailored care plan for the client. This care plan is thoroughly discussed with the clients and upon their requests, their family members/friends as well. The case manager is required to complete over 50+ pages of documentation per assessment.

Although the case managers make recommendations for an assortment of services, the client has a choice for their care and must sign the appropriate documentation indicating their agreement with the suggested services. Once the case managers submit client files for approval, the senior care management and office staff ensures that the paperwork is sent to all the appropriate providers for delivery of services.